Request a return or exchange
Contact us within 30 business days after delivery with your order number, selected product and the reason for your request. For an incorrect or damaged item, include photos of the product and packaging.
Return instructions and shipping
Please wait for our return instructions before sending the open-ear wireless headphones back. Pack the product and included components securely, keeping the original packaging where possible. We cover return shipping for eligible returns.
Refund processing
After an eligible return is received and inspected, approved refunds are generally processed within 5-7 business days to the original payment method. Your payment provider may need additional time to post the credit.
Questions or concerns
Contact us before mailing a return so our team can confirm the appropriate next steps.
What to include in your request
Tell us which product and option you received, why you would like to return or exchange it, and how we can contact you. If a component appears missing or damaged, photographs of the product, accessories and packaging help us investigate.
Preparing the return
Once our team provides instructions, pack the product and the components received securely. Keep any tracking information provided for the return. We will confirm the next steps after the eligible return is received and inspected.
Contact
GRaDE EAR
Address: 1302 dupont ave,pascagoula,MS,US 39567
Tel: +1 228-218-3808
Email: [email protected]